Great Products, Great Service

As a company, Bound Tree Medical focuses on the quality of their service along with the quality of their products.

Carl Flores, deputy director and chief of New Orleans EMS, has experienced this firsthand.

Flores says they have contracted with Bound Tree for nearly five years, and have been pleased with the decision.

“The service and the variety of resources they provide has been the biggest benefit,” Flores says. “For example, there have been multiple times where they might have been out of a product in one area, but had it in another area and were able to get it in.”

New Orleans EMS gets nearly all of their products through Bound Tree, and Flores says the quality of the products has been exceptional.

Flores says one of the most impressive things about Bound Tree, headquartered in Ohio, is the ability of their local and managerial representatives to demonstrate their commitment to every customer.

“I would have no problem recommending their company to other agencies,” Flores says.

Flores says Bound Tree has went above and beyond for New Orleans EMS, especially in terms of customization.

In 2013, there was a shooting during Mardi Gras on Bourbon Street. Flores says looking back, one thing he noticed was the inability to distinguish his paramedics from the mass of people around the ambulances.

Flores says Bound Tree helped him come up with a solution to the problem, and his paramedics' bags and backpacks are now a fluorescent yellow color to help identify them in crowds.

“Bound Tree works with agencies to help provide solutions that you might not even be aware exist,” Flores says.

For more information on Bound Tree Medical or the products they provide, visit boundtree.com.