EMS Improv: Better Interview Techniques

"Effective interviews take practice and finesse. There is often a lot more to a simple question and answer than meets the eye (or ear). Environment, body language, family dynamics, and more will help you glean the most relevant information and organize it into an accurate assessment. Knowing all the medicine in the world will not get someone to tell you what's really bothering them if they don't want to share. Communication can defuse potentially violent encounters and improve cooperation with patients, families and bystanders. Tips from journalists, social workers and comedians will teach attendees how to tailor their interviews to improve their care.